ServiceDesk Plus (Cloud)

manageengine.com(2)•  462,181UninstallInstallOverviewServiceDesk Plus is an ITIL based online help desk software that is delivered as software as service on cloud.ServiceDesk Plus is a SaaS IT help desk management software. With the plethora of features for IT Service Management, it helps IT managers effective organize help desk operations within the organization.

With ServiceDesk Plus you can,

Enable end users to raise requests by email or by the Web based Self Service Portal
Customize your IT service management by defining templates, work flows , user roles , SLAs ,business and escalation rules
Configure auto assign rules for incidents, notification emails to users and technicians at predefined triggers and custom request forms to collect accurate information from end users.
Manage the entire incident life cycle with your ITIL helpdesk online, automating work flows and SLAs
Maintain a detailed Knowledge base with solutions that end users and technicians can refer to.
Configure and send out User Satisfaction Surveys
Convert Incidents to Problems and raise Changes with the detailed ITIL Problem and Change Management modules
Discover and track IT Assets automatically managing Software usage and Licenses.
Manage your Purchase Orders and Contracts
Get access to Comprehensive reports and Detailed Dashboards
Enjoy AD Integration, API and Native iPhone App