Samanage IT asset Management

www.samanage.com(2)•  26,355UninstallInstallOverviewIT Asset Management by SamanageSamanage IT Service Desk helps you manage deliver a better support experience to your employees. Use Samanage to organize and deliver better IT service to your users.

Key features of the Samanage IT Service Desk:

- Users can submit incidents via email or the self-service portal, and view the status of their requests.
- IT teams can view and collaborate on incidents and share workload with other team member.
- Email notifications upon incident creation, updates, and new comments makes collaboration with service requesters easy.
- Associate incidents with assets for end-to-end tracking of asset service and repair histories.
- Capture knowledge and maintain a comprehensive information repository.
- Deliver an integrated IT Service Catalog to your users - publish lists of available services (such as new laptop request or a password reset request) and let your users order these services through the self-service portal.
- Customize support flows to optimize key support processes.