empathy
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More than 1 users worldwide
Current version: 0.0.1
Price: FREE
More than 1 users worldwide
Current version: 0.0.1
Price: FREE
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Emotion based text analyzer for prioritizing support tickets (Apache Spark).The goal of empathy is simple: Improve customer happiness by categorizing support tickets based on their emotion.
When a customer submits a support ticket through your site: run the text through empathy and save the emotion. Use this emotion to find and respond to unhappy customers (prioritize "angry" over "happy" tickets) faster.
When a customer submits a support ticket through your site: run the text through empathy and save the emotion. Use this emotion to find and respond to unhappy customers (prioritize "angry" over "happy" tickets) faster.
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