Mobile Personal Customer RoomThe New Way of Customer Engagement
Mobile & Light
A customer room is a mobile, dynamic, persistent, and personal minisite. Customers and reps can co-browse and edit in real time with images, videos, forms, text, charts, tables, business calculators, and more.
HTML5 based - no installations - joining the room is as simple as clicking a url
Co-browsing on a Phone Call
During a phone call, reps can invite customers to their rooms via sms. The customer clicks on the provided url and co-browse with the agent while talking.
Dynamic & Personalized
Each customer room contains a specialized content according to the customer enabling focused and efficient engagement. During the call, reps can drag any web content into the room
Persistent & Continuous
The room is also available before and after the call, suggesting limitless business scenarios.
Desktop Also, Monitored & Secure
Customer browsing history and the time spent at each item is available to agents.
Secured rooms are assigned with pin code.