This app will highlight the SR number with Green/Yellow/Red colors according to the Service Level Agreement (SLA).This app will highlight the SR number with Green/Yellow/Red colors according to the Service Level Agreement (SLA).
• Green color means the SR has more than 24 hours before breach.
• Yellow color means the SR will breach in less than 24 hours
• Red color means the SR will breach in less than 12 hours.
• Grey color mean the SR breached.