Scribsi

For customer service reps, sending the right response is more than just answering a question. Scribsi - every response counts.Elevate Customer Satisfaction

Successful Customer Service Reps do more than just answer question and close tickets. They engage and delight their customers and get high customer satisfaction rates.

Scribsi helps Customer Service Reps communicate clearly and effectively. It “listens” to the conversation and provides real-time guidance that helps to compose more accurate, clear and relevant replies.

How it works:

1 Compose your message on Zendesk
2 Revise your message using Scribsi’s tone and clarity feedback
3 Send your reply and delight your customers!

Features:

• Native Zendesk integration

Scribsi works seamlessly with Zendesk on the Chrome browser

• Connect Emotionally

Scribsi helps you craft your message in a more effective way by helping you match your message’s tone to your customer’s.

• Write With Clarity

Scribsi highlights the confusing parts of your message, so now it’s easier to keep messages clear and concise.

• Delight Customers

Scribsi helps you write clear, in-tune responses that enable you to connect with customers.

Permissions
Scribsi will access data in Zendesk