Avaya Desktop Wallboard

Avaya Desktop Wallboard Web MarqueeDescription

*** The Avaya Desktop Wallboard Chrome Client requires Avaya Desktop Wallboard R6.1 Application Server and reporting adjuncts such as Avaya Call Management System, Avaya Operational Analyst or Avaya IQ Reporting and Analytics platform. Please contact an Avaya Sales Representative or an Authorized Business Parther for information on these solutions. ***

Avaya Desktop Wallboard (DW) is a reporting solution that empowers agents by keeping them informed of contact center performance levels, bulletins, and instant notifications from administrators. The DW desktop solution features multiple scrolling marquees working together to display dynamic information gathered from multiple sources including Avaya Call Management System (CMS), Avaya Operational Analyst (OA), Avaya IQ Reporting and Analysis platform and the DW database.

Additionally, agents can be sent instant notifications. Instant notifications are brief textual messages that are created through the web-based administration application. Instant notifications are sent directly to individual agents and are displayed as pop-up windows in the foreground of the agents desktop.

The CMS marquee provides agents with a data feed from the Call Management System (CMS). Data is retrieved directly from the CMS server through three near real-time custom reports (Agent, Skill, and VDN).

The OA marquee provides agents with a data feed from Operational Analyst (OA). OA data is retrieved from the OA server.

The IQ marquee is similar to the OA marquee in that data is retrieved from the IQ server and requires the deployment of 4 custom reports (Agent, Queue, Route Point, and Source) on the IQ report server.

The Message marquee provides a scrolling list of bulletins sent to agents by administrators. Bulletins are created using the web-based administration application, and they are stored within the DW database. The Message service is responsible for managing bulletins and pushing them to connected recipients.

Features:
• Web Marquee using the Google Chrome browser
• Supports Avaya WebLM Licensing
• Configurable Display Themes
• Configurable marquee scrolling speed
• Multiple lines of display
• Instant notification